dbSupportPlus Center - DB093189

dbSupportPlus Center - DB093189 is an enterprise support and service operations platform developed by Deutsche Bank AG. It streamlines incident response, request fulfillment, and knowledge management to help support, operations, and application teams resolve issues faster and maintain resilient, compliant banking services.

Key capabilities:

• Centralized ticketing and workflow automation: intake via portal, email, or API; intelligent routing; SLA timers; escalations; and approvals.
• Real-time dashboards and reporting: live queues, KPIs, SLA compliance, trend analysis, and post-incident insights.
• Knowledge management: searchable articles, guided troubleshooting, and reuse of proven resolutions.
• Collaboration tools: stakeholder updates, templates, and integrated communications to coordinate across teams and time zones.
• Change and release coordination: standardized requests, risk flags, approvals, and scheduling to reduce service disruption.
• Integrations and extensibility: connectors for monitoring and alerting tools, identity systems, and CI/CD; REST APIs and webhooks.
• Security and compliance controls: role-based access, single sign-on, multi-factor authentication, encryption in transit and at rest, and full audit trails to support regulatory requirements.
• Service catalog and self-service: standardized offerings with status tracking to reduce manual effort.
• Asset and configuration visibility: integration with configuration data and dependency mapping for impact analysis.
• Resilience practices: incident communications, runbooks, and structured post-incident reviews.

Benefits:

• Faster mean time to resolution and fewer repeat incidents.
• Greater transparency and accountability through metrics and auditability.
• Consistent, high-quality support experiences for internal stakeholders.
• Scalable operations that align with the governance needs of regulated environments.

dbSupportPlus Center - DB093189 is developed by Deutsche Bank AG. The most popular version of this product among our users is 7.2. The name of the program executable file is W7.Support.Center.exe.

You can check Easy Support Center, Media Center Master, Alienware Control Center and other related programs like Audit Support Center at the "download" section.